For a simple single vision prescription with any index between ± 4 SPH and ± 2 CYL, it takes approximately 2 days from the time we receive your frame, however, in case of other prescriptions,  it may take between 4 to 6 working days. 

You may send any type of full rim plastic frames, full rim metal frames, or semi/half rim metal frames. Please note that an additional charge of $58.00 will apply for drilling rimless frames.Read more

If you encounter any problems with your lenses, we are here to assist you. Should the lenses are damaged or if your vision is not optimal, please inform us, and our technicians will conduct troubleshooting and investigations. In the event that the issue arises due to our error, we will offer you a complimentary shipping label to return your frame to us, and we will fix the issue at no expense. However, if the lenses need to be replaced for reasons unrelated to our actions, you may incur one or more of the following charges: $15 for shipping each way, a handling fee ranging from $10 to $25, and a partial cost for the lenses. *Most cases you would only need to pay for shipping and handling* 

Regrettably, neither our company nor any other can assume liability for damages to your previously used frames. However, should your frame sustain damage while under our care, we will furnish you with a complimentary non-brand name frame of comparable size and shape. Alternatively, we can offer you a brand name frame at our cost. Additionally, you have the option to request a full refund.

• Need to know your prescription or have a copy of your prescription

No, as contact lenses have a different prescription.

Don't worry, if you can't see properly or there is something wrong with the lenses, we will work with you to solve the problem. We will never leave our customers hanging. 

Our warranty policy extends for a full year and covers any manufacturer's defects. Should your lenses suffer damages due to manufacturing faults, we will replace them at no cost. Please note, shipping charges may apply.