For a simple single vision prescription with any index between ± 4 SPH and ± 2 CYL, it takes approximately 2 days from the time we receive your frame, however, in case of other prescriptions,  it may take between 4 to 6 working days. 

You can send any kind of full rim plastic frames, any kind of full rim metal frames, or a semi/half rim metal frames.

For Rimless frames there will be an extra $58.00 charge for drilling.   Read more

If you encounter any problems with your lenses, we are here to assist you. Should the lenses are damaged or if your vision is not optimal, please inform us, and our technicians will conduct troubleshooting and investigations. In the event that the issue arises due to our error, we will offer you a complimentary shipping label to return your frame to us, and we will fix the issue at no expense. However, if the lenses need to be replaced for reasons unrelated to our actions, you may incur one or more of the following charges: $15 for shipping each way, a handling fee ranging from $10 to $25, and a partial cost for the lenses. *Most cases you would only need to pay for shipping and handling* 

Regrettably, neither our company nor any other can assume liability for damages to your previously used frames. However, should your frame sustain damage while under our care, we will furnish you with a complimentary non-brand name frame of comparable size and shape. Alternatively, we can offer you a brand name frame at our cost. Additionally, you have the option to request a full refund.

• Need to know your prescription or have a copy of your prescription

No, as contact lenses have a different prescription.

Don't worry, if you can't see properly or there is something wrong with the lenses, we will work with you to solve the problem. We will never leave our customers hanging. 

One full year of warranty policy that covers manufacturer’s defects. Any damages to the lenses as a result of manufacturing defaults we will gladly change your lenses for free.