For a simple single vision prescription with any index between ± 4 SPH and ± 2 CYL, it takes approximately 2 days from the time we receive your frame, however, in case of other prescriptions, it may take between 4 to 6 working days.
If you encounter any problems with your lenses, we are here to assist you. Should the lenses are damaged or if your vision is not optimal, please inform us, and our technicians will conduct troubleshooting and investigations. In the event that the issue arises due to our error, we will offer you a complimentary shipping label to return your frame to us, and we will fix the issue at no expense. However, if the lenses need to be replaced for reasons unrelated to our actions, you may incur one or more of the following charges: $15 for shipping each way, a handling fee ranging from $10 to $25, and a partial cost for the lenses. *Most cases you would only need to pay for shipping and handling*
Regrettably, neither our company nor any other can assume liability for damages to your previously used frames. However, should your frame sustain damage while under our care, we will furnish you with a complimentary non-brand name frame of comparable size and shape. Alternatively, we can offer you a brand name frame at our cost. Additionally, you have the option to request a full refund.
We use expedited shipping for fast delivery. From the time we receive your frame, it will take approximately 4 to 6 days to create/surface your new lenses and send back your glasses with new lenses. For special lenses it will take an extra day or two.
We are located in Vancouver B.C., and we serve all customers across Canada and U.S.A with free shipping for all Canadians. American customers have to send their frame themselves, but we will return it for free.
Your can contact the last optometry that you went to exam your eyes and request a copy of your prescription, or you could ask the last Optical store that you bought your current eyeglasses since they will have it on file. Make sure your prescription is up to date.
You always have the option of taking a picture of your prescription and uploading it at the time of your order, or you can always email it to us at contact@drlenschange.com
If you don't know your PD number, don't worry. After your purchase we will send you instructions on how we can achieve the numbers by taking one simple step. Very easy to do.
Please contact us as soon as possible either by chatting with us on our website, calling us toll free at 1-844-662-6011, or emailing us at contact@drlenschange.com
Don't worry, if you can't see properly or there is something wrong with the lenses, we will work with you to solve the problem. We will never leave our customers hanging.
One full year of warranty policy that covers manufacturer’s defects. Any damages to the lenses as a result of manufacturing defaults we will gladly change your lenses for free.
Yes, You can choose the level of tint for your lenses. We offer Light Tint (25% shade), Medium Tint (50% shade) and Dark Tint (80% Shade, like majority of all sunglass lenses). For other shades of tint, you can always request it as well.
Simply means to send us your frame, your shipping will be free by the return shipping label that we send you. Also there will be no shipping cost when we send you back your frame. Free shipping only applies to Canada and USA.
Impact resistance lenses that is 90% more stronger than normal lenses. If the lenses are for kids it best to get polycarbonate. or if you play in any sports or if you regularly take your glasses off an on.
Hi-index lenses are designed to be thinner and lighter in weight than normal. The higher your prescription power, the thicker your lenses will be. So it is best to get a higher index. The higher the index you choose, the thinner and lighter your lenses will be.
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