01 / TO DR. LENS CHANGE
Your frames come to us.
After ordering, follow the emailed instructions to get your prepaid shipping label.
$0shipping to us
Free Both-Way Shippings
CANADA & THE USA
New lenses.
A round trip.
Free shipping.
Your favourite frames are going places.
Send them to Dr. Lens Change for new lenses, and we’ll send them back—with shipping covered both ways.
For your eyeglass or sunglass lens replacement order.
YOUR FRAMES.
A FRESH VIEW, THERE AND BACK.
A FRESH VIEW, THERE AND BACK.
ONE ORDER. BOTH DIRECTIONS.
We cover the round trip.
02 / BACK TO YOU
Your glasses come home.
Once the new lenses are fitted, we ship your glasses back to you at no shipping charge.
$0shipping back to you
Free two-way shipping for lens replacement orders in Canada and the United States. Optional express upgrades are separate.
FROM YOUR DOOR TO OURS
A little preparation.
A simple send-off.
Choose & order
Select your replacement lenses and complete your order online.
Check your email
Follow your shipping-label instructions. Need packaging? Select the box option when ordering.
Pack & send
Protect your frames in a sturdy box, attach the label and use the carrier shown in your instructions.
Watch for their return
We replace your lenses and ship your glasses back. Your shipment email includes tracking details.
Pack with care. Keep your frames protected.
PRECIOUS CARGO: YOUR FAVOURITE FRAMES
A good journey
starts with good packing.
Use your own suitable packaging, or select the packaging-box option in your order.
-
Start with a sturdy box.
Envelopes and soft mailers don’t offer enough protection. -
Cushion your frames.
Use a protective case and padding to limit movement inside the box. -
Follow your shipping instructions.
Attach your prepaid label clearly and securely.
A NOTE ON TIMING
Lens fitting time ≠ shipping time.
Lens replacement takes 3–8 business days after we receive your frames, depending on the lenses selected. Allow additional time for shipping to us and back to you. Transit times vary by destination and shipping method.
BEFORE YOU SEND
A few helpful answers.
Have a question about shipping your frames?
We’re here to help.
Is shipping free for U.S. customers too?
Yes. Free two-way shipping is available for lens replacement orders in both Canada and the USA. Follow the label and carrier instructions provided for your order.
Where do I get my shipping label?
After your order is confirmed, you’ll receive shipping-label instructions by email. If they haven’t arrived within 24 hours, check your spam or junk folder, then contact us for help.
Can I use my own box?
Yes. Use a sturdy, appropriately sized box with enough cushioning to keep your frames protected. Avoid envelopes or soft packaging.
What if I need a packaging box?
Select the packaging-box option when placing your order, and follow the instructions provided.
Can I choose faster shipping?
A paid express return-shipping option is available within Canada. Contact us to check the current option and timing for your order. Express shipping does not shorten lens production time.
What if I’m outside Canada and the USA?
Free two-way shipping applies to Canada and the USA. For other destinations, availability and shipping charges depend on your location. Check the available countries at checkout or contact our team before ordering.
NEXT STOP: A FRESH VIEW
Your frames, renewed.
Your shipping, covered.
Choose your new lenses
Questions? 1-844-662-6011