Contact Us

Contact Dr. Lens Change

Good questions.
Clear answers.

Your favourite frames. Your next pair of lenses. Whatever’s on your mind, our technicians are here to help.

Let’s connect View support hours ↓

How would you like to connect?

Choose what works best for you.

Talk it through.

Speak with a technician about your lenses, get help with your frames, or place an order by phone.

1-844-662-6011

Let’s chat.

Have a question while browsing? Open our online chat and let us help you take the next step.

Drop us a note.

Send your question and any helpful details. Include your order number if you’ve already ordered.

Contact@drlenschange.com

Plan your conversation

A time that
works for you.

Phone and online chat have different hours.
All times are Pacific time.

Phone support

Monday–Friday: 10 am–6 pm
Saturday: 11 am–5 pm
Sunday: Closed

Online chat

Monday–Friday: 8:30 am–8 pm
Saturday–Sunday: 10 am–6 pm

Answers at your fingertips.

These quick links may have the answer you’re looking for.

Check your order statusFollow your order’s progress.

Explore common questionsFind answers in our Help Centre.

Can you use my frames?See which frames we accept.

Get to know your lens optionsFind a starting point for your vision needs.

82%

(862)

(79)

(27)

(24)

(54)

672

Will you use our services again in the future?: Yes

glasses

I am enjoying both my new sunglasses and transition glasses. took a little bit longer than expected but well worth the wait. Highly recommend Dr Lens Change!

Essilor Distance 1.60 Index + Transitions Gen S.

The lenses were perfect, just as ordered. No issues. Delighted with the service.

They are perfect

Everything went smoothly and i love my new lenses.

Perfect

Good

Quality job. The return delivery was a bit long, but true to the date I was made aware of. Maybe I was just excited to wear my new glasses.

Wow!!

Amazing! This is the first time I have used Dr. Len’s Change, and as soon as I put my progressives on, I was very impressed!! I will definitely be back.

I love my frames but they had an old prescription and I didn’t want to give them up, so happy I didn’t have to.

The glasses took about 3 weeks to get back to me from the time I ordered the frames but well worth the wait.

Essilor lenses

I love my new lenses this is probably my second time buying from and always perfect