Yes. Dr. Lens Change replaces lenses in suitable eyeglass and sunglass frames you already own. You can update your prescription, replace scratched lenses or choose a different lens feature without buying a new frame. We review frame condition and compatibility with your chosen lenses. Start with Lens Selection.
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1. Choose your lenses and place your order.
2. Check your instruction email for the customer data sheet, measurement guide and shipping instructions.
3. Provide your prescription and any required measurements, then safely send your frames using the instructions.
4. We prepare and fit your lenses, then return your glasses.

Prefer to visit? You can also order or drop off your frames at our Port Moody store. See how lens replacement works.
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For prescription lenses, have your eyeglass prescription and the frames you want to use ready. Choose your lens type and options, and provide any frame details requested in the product form. If you are missing your prescription or measurements, ask us for help rather than guessing. Production needs your frames and all required information.
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The price depends on your lens design, material, prescription requirements and selected coatings or options. Use Lens Selection to see the current price for your chosen combination. Mineral glass has its own glass lens collection. Review the selected options and order total before checkout; ask us if your frame or prescription needs special work.
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Yes. We offer non-prescription replacement lenses, including clear and sunglass options. Choose the non-prescription option in Lens Selection, then review the available materials, colours and coatings for that product.
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The mail-in steps apply when you order new lenses for your own frames. If you purchased only a frame, or a complete pair using a frame purchased from us, you do not need to send us a separate frame. Follow any instructions specific to your order.
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Use the prescription options shown on your product page, such as uploading a clear photo or entering the numbers. You can also email a copy to contact@drlenschange.com with your order number. For mineral glass lenses, email your eyeglass prescription after checkout. Send the complete prescription, including any ADD or prism values.
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Ask your optometrist or the optical store that last supplied your glasses for a copy of your eyeglass prescription. If your current glasses still give you good vision, we may be able to read their lenses; ask us to confirm whether that is suitable for your order. Do not estimate missing prescription numbers.
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No. Contact lens and eyeglass prescriptions are different. Please provide your eyeglass prescription for prescription replacement lenses.
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We can often read existing lenses when you are happy with the vision they provide. The lenses need to be readable, and our team must confirm that the information is suitable for your new order. Damaged lenses or particular prescription requirements may mean we need a copy of your eyeglass prescription instead.
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PD means pupillary distance: the distance between the centres of your pupils. If you do not know it, use the unknown-PD option where shown and follow the measurement guidance in your instruction email. We will help you obtain the information needed. Please do not guess a number.
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Check the measurement guide in your instruction email to see what your order requires. Some lenses need measurements taken while you wear the actual frame being fitted. PD and fitting height are different measurements. Follow the guide and send any required photos before mailing your frames so our team can review them and help avoid delays.
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Tell us your previous order number and whether your prescription has changed. Where the product form offers a previous-order option, you can select it. Our team will check the records and what can be reused. Measurements from one frame are not automatically suitable for a different frame.
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Please contact our team with your complete prescription and frame details before ordering if you have a strong or unusual prescription, prism, or questions about compatibility. Available designs, materials and any special processing depend on the exact combination. We will review it before confirming suitability or additional costs.
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We work with many full-rim plastic and metal frames, half-rim frames, drilled rimless frames and full-rim sunglasses. Suitability depends on condition, construction, size and prescription. Send photos before ordering if your frames are damaged, unusually curved or difficult to identify. See the frame guide.
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Yes, subject to suitability. For half-rim or semi-rimless frames, our frame guide requires polycarbonate lenses. Drilled rimless frames need a drilling service; check the current charge when ordering. Do not assume these frames are suitable for mineral glass—ask our team first.
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You can ask us to fit new lenses to suitable frames you already own, including designer frames. Age, previous repairs, cracks and worn parts can affect whether a frame can be relensed. If your frame is fragile or irreplaceable, please contact our team with clear photos and details before ordering.
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Yes. Your previous lenses are included when your glasses are sent back to you. If you have a special request concerning your old lenses, let us know with your order.
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We handle your frames with care. Our policy is that we are not responsible for damage to customer-owned frames during shipping, while in our possession or care, or during lens installation. If your frame is damaged, we can offer a free frame as a goodwill gesture, a full refund of what you paid for the lenses, the option to send another frame, or work with you on another suitable solution. Contact us so we can review the circumstances and discuss the next step.
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• Single vision: one viewing purpose, such as distance, reading or computer work.
• Bifocal: separate distance and near areas, with a visible reading segment.
• Progressive: distance, intermediate and near vision with a gradual change in power and no visible bifocal line.

Start with your prescription and the way you use your glasses. Lens Selection guides you through the available choices.
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No. Computer and office lens designs focus on particular near and intermediate working distances. They should not be assumed to provide the same distance vision as everyday progressives. Tell us your screen distance and tasks so we can help you choose the appropriate option.
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Lens index describes how strongly a material bends light. A higher-index material can make lenses thinner for the same prescription and frame, but it does not automatically make every lens lighter or better. Prescription, frame size, lens design and comfort all matter. Ask us if you are unsure which material to select.
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Polycarbonate is an impact-resistant plastic lens material. It can be useful where durability is a priority and is required by our frame guide for half-rim frames. Impact-resistant does not mean unbreakable, and ordinary glasses should not be assumed to be certified protective eyewear.
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Both are options in our regular lens range. For single-vision lenses, both provide the prescribed vision correction; Essilor is the more established major brand and can offer somewhat better coatings. The exact lens design and selected coating matter. For progressives, compare the specific designs and viewing areas shown in Step 2 of Lens Selection.
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No. Included coatings and optional upgrades vary by product. Read the selected product and its Coatings & Options section to see what is included and what costs extra. In particular, uncoated mineral glass lenses do not automatically include Anti Glare.
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No. Polarization helps reduce reflected glare from surfaces such as roads and water. An anti-reflective coating reduces reflections on the lens surfaces. They do different jobs, and availability depends on your selected lens.
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Yes, where offered on your chosen product. Our tint options include light (25%), medium (50%) and dark (80%). Colours, solid or gradient tint, and polarization depend on the lens selected. Contact us about other shades or a particular look before ordering; not every combination is available.
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We offer Transitions Gen S, XTRActive and XTRActive Polarized, depending on the selected lens. In the regular lens-selection flow, choose Transitions in Step 4, then check Step 5 for available XTRActive upgrades and current additional prices. Gen S is the generation we supply in place of the older Gen 8. Compare Transitions options.
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• Gen S: clear indoors and light-adaptive outdoors, with limited darkening behind a car windshield.
• XTRActive: extra darkness outdoors and activation in the car, with a slight indoor tint.
• XTRActive Polarized: adds reflected-glare reduction through polarization in outdoor sunlight. It also retains a slight indoor tint.

The best choice depends on how you use your glasses and the combinations available for your prescription.
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Gen S has limited activation behind a windshield. XTRActive and XTRActive Polarized can darken in the car, but less than in outdoor sunlight; the level varies with conditions. XTRActive Polarized does not provide its outdoor polarization effect behind a windshield. Dedicated sunglasses can still be useful for driving.
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Their response depends on light exposure, temperature, material and colour. Gen S is designed for fast darkening and fade-back, but there is no single timing or darkness level that applies to every situation. XTRActive options have a slight indoor tint rather than the same indoor appearance as Gen S.
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Yes. Our mineral glass lens collection is separate from the regular plastic-lens selection. It includes single vision, bifocal and trifocal options, and Varilux Comfort progressive glass lenses. These are replacement lenses for suitable customer-owned frames; frames are not included.
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Mineral glass has a hard, scratch-resistant surface and excellent optical properties. It is generally heavier and less impact-resistant than plastic, and it can chip or break. It is generally unsuitable for children’s eyewear, sports or situations needing impact protection. Scratch-resistant does not mean scratch-proof.
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Available combinations depend on the exact glass product. Some options are uncoated, while others offer Anti Glare. Photogrey and Photobrown are offered only in certain combinations. They should not be assumed to have the same performance as a named Transitions product. Check the selected option in the glass lens collection before ordering.
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No. Your frame’s construction, condition and size, together with your prescription and the available glass design, determine suitability. Do not assume rimless or half-rim frames will work. Contact us with your frame details before ordering if you are unsure. Progressive glass also needs a fitting-measurement review.
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Allow 10–30 days after we receive your frame for mineral glass lenses to be prepared. Your prescription and required measurements must also be complete. Shipping time is additional. This is a separate estimate from our regular lens-production timing.
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Yes. We offer free two-way shipping for lens replacement orders in Canada and the USA: your frames come to us using the provided shipping process, and your completed glasses are sent back to you. Follow the country-specific instructions in your email. Optional express upgrades and return or warranty arrangements are separate. See free two-way shipping.
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After you order, your instruction email explains how to obtain your free shipping label. Use the instructions for your country and the carrier shown on the label. If you have not received the instructions within 24 hours, check spam or junk, then contact us with your order number. If a label has expired or will not work, ask us for help.
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Protect your glasses in a hard case where possible, then put them in a sturdy box with enough cushioning to prevent movement. Avoid envelopes and soft packaging. Include the customer data sheet or identifying order information requested in your instructions, and attach the shipping label securely. Complete any required measurement steps before sending.
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Select the packaging-box option in the order form where available. If you have already ordered and need a box, contact us with your order number. You can also use your own suitable sturdy box and protective packaging; follow your instruction email.
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Regular lens preparation normally takes 3–8 business days after we have your frame and all required information and materials. Single-vision lenses without special additions may take 2–4 business days. Special lenses, coatings or frame work can take longer. Incoming and return shipping are additional. Mineral glass has a separate 10–30-day preparation estimate.
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Tell us your deadline before ordering or as soon as possible afterwards. We need to consider frame arrival, completed prescription and measurements, lens preparation and shipping. An express shipping upgrade changes the shipping service; it does not automatically shorten lens production. Please wait for our team to confirm what is feasible.
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Check whether your country is available at checkout. International availability and shipping charges depend on the destination, and customers outside Canada and the USA are responsible for shipping in both directions. Contact us before ordering if you need help confirming the arrangements.
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We email tracking information when your completed glasses are shipped. You can also use the order status page to follow the stages of your order. Tracking for a packaging box, your incoming frame and your finished glasses may describe different shipments.
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You do not need to create an account or set a password. Open Sign in, enter the email address used for your order, and enter the six-digit code sent to that email. Use the same order email so you can access the correct order details.
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1. Sign in to your account using your order email and the emailed six-digit code. No account setup is needed.
2. Open Orders and select your order.
3. Download or print the complete receipt for your records or insurance claim.

Your insurer determines coverage and reimbursement. If you need help finding a receipt or correcting verified details, contact us.
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Please contact our team as soon as possible with your order number and the correction you need. You can also call 1-844-662-6011. We will check the production stage and confirm whether a change is possible, including any price difference.
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Check the email address used at checkout and your spam or junk folder. Search for Dr. Lens Change. If the instructions still have not arrived within 24 hours, contact us with your name and order number, if available, so we can help locate the order and resend the instructions.
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Visit Dr. Lens Change at 3266 St. Johns Street, Port Moody, BC V3H 0B9, Canada. You can order in person, drop off frames for an online order, or collect your glasses once we confirm they are ready. Bring your order number and prescription when relevant. View the store page for hours and directions. Please confirm holiday hours before travelling.
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Contact us with your order number and describe what you notice, including which viewing distance is affected and when the problem occurs. Our technicians will review the order and help troubleshoot. We may ask for photos or arrange an inspection. Please contact us before returning, removing or modifying the lenses.
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Tell us promptly so we can investigate. If an issue with the received order is confirmed to be due to our error or a manufacturing defect, we will correct it at no additional cost and arrange the related shipping under our return policy. Later claims under the one-year defect warranty are reviewed separately, including shipping arrangements.
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Our policy provides a 15-day window from receipt for eligible return or exchange requests. Contact us first with your order number and the reason; wait for approval and instructions before shipping anything. Condition requirements, exclusions and possible shipping or handling deductions apply. Read the complete return and refund policy.
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The general one-year lens warranty covers manufacturing defects. Contact us with your order number and a description or photos so we can assess the issue and applicable coverage. Shipping arrangements for warranty claims depend on the case. Accidental damage, scratches and prescription changes should not automatically be treated as manufacturing defects.
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No. The previous free one-year prescription-change insurance is no longer offered. It is different from the manufacturing-defect warranty. If your prescription has changed, contact us to discuss replacement lens options.
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